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Customer Support


Who we are

We are NorthStar Education Services, an affiliate of Great Lakes Educational Loan Services, Inc. We’ve been around the student loan block more than once. In fact, although we are incredibly spry and nimble, not to mention tech-savvy and hip, we’re not afraid to admit that some of us have been working with student loans since long before your students were born.

And we continue working with student loans because it’s a business we understand (inside and out) and love.

Founded in 1991 as a guarantor, NorthStar has worn a few different hats over the years, including lender and service provider to schools and national banks. As a lender and service provider, we used analytical data to drive operations and improve student repayment performance. In 2010, when the world around us changed, we decided to bring our deep student loan knowledge, superior technology, and creative business applications to the marketplace.

Now, in collaboration with Great Lakes, we provide a suite of products and services to help schools, lenders, loan servicers, and other organizations better serve their students in higher education. Great Lakes is an education solutions company dedicated to empowering schools, lenders, and community organizations to change lives for the better. They support their partners with financial, educational, and operational resources that help improve education outcomes and build brighter futures for students and their families.

Discover more about Great Lakes and their mission of doing what’s right to change lives for the better through higher education.