Why Cohort Management Essentials?

With tight budgets and limited resources, it’s often difficult to add necessary default management support. At the same time, leadership knows that many students need direction and repayment guidance to avoid default.

Cohort Management Essentials will help you manage these challenges by delivering personalized repayment support at a lower-than-in-house cost.

How it works

We gather comprehensive borrower data from NSLDS.

Then we conduct co-branded letter, email, and phone outreach.

We engage the borrower with action-based messaging.

And connect the borrower to their servicer for resolution.

You get reports that show who is getting support and the impact of outreach.

What Our Partners Say

Chris Halling, System Director for Student Financial Aid

Like many schools with growing enrollment, MCTC was in need of a solution that didn’t further stretch the workload of already highly-stressed staff. Cohort Management Essentials has neatly filled this niche, and is a solid first step toward providing an added layer of delinquency outreach support.

Chris Halling, System Director for Student Financial AidMinnesota State Colleges and Universities
Maria Gonzalez, Director of Student Financial Services

In addition to the student communications provided by NorthStar, the neatly formatted reports which we receive provide clear student information.

Maria Gonzalez, Director of Student Financial ServicesNorco College
Jeff Aalbers, Senior Director of Administrative Services

Cohort Management Essentials through NorthStar provides the outreach necessary for the school to maintain contact with former students and provide the support and outreach necessary in a comprehensive default management plan.

Jeff Aalbers, Senior Director of Administrative Services McNally Smith College of Music

Helpful for Borrowers

  • Outreach from School Co-branded with NorthStar

    School branding increases engagement rates.

  • Take-Action Messaging

    Clear steps to resolution.

  • Warm Transfer to Servicer

    Servicer can implement plan modifications.

  • A Focus on Income Driven Repayment

    Students benefit from payment reductions.

Helpful for Schools

  • Ease of Implementation

    Straight-forward path to get started quickly.

  • Hands-off Program Management

    Turn time-consuming tasks over to industry experts.

  • Consistent Outreach

    Reliable guidance month after month.

  • Personalized Support

    Shows your commitment to students’ long-term success.

Our December 2015 Cure Rate was 33.7%.*

Give your student borrowers essential repayment support & reduce your school’s Cohort Default Rate.

* The Cure Rate is based on the number of students who were delinquent on December 1, 2015 cured by February 15, 2016.